Our Commitment to You

At Georgia Boot Shop, we build our footwear to last, and we back that quality with a commitment to your complete satisfaction. We understand that getting your gear should be straightforward and reliable, just like our boots. This policy outlines how we get products to you and how we handle returns if something isn’t right.

Shipping Information

We are proud to ship our products globally (excluding Asia and a few remote regions).

Order Processing

Please allow 1-2 business days for us to process your order before it is shipped.

Shipping Methods & Delivery Times

We offer two reliable shipping options to meet your needs:

  • Standard Shipping ($12.95): Shipped via DHL or FedEx. Delivery typically occurs within 10-15 business days after shipment.
  • Free Shipping: Available on orders over $50, shipped via EMS. Delivery typically occurs within 15-25 business days after shipment.

Please note that these timeframes are estimates and can be affected by factors beyond our control, such as customs processing.

Returns & Exchanges Policy

We want you to be thrilled with your purchase. If you are not completely satisfied, you may return or exchange most items within 15 days of receiving your order.

Eligibility

To be eligible for a return or exchange, the item must be:

  • In its original, unworn, and unused condition.
  • In the original packaging with all tags still attached.

Non-Returnable Items

To ensure the health and safety of all our customers, the following product categories are final sale and cannot be returned or exchanged:

  • Slippers (for hygiene reasons)
  • Sandals (due to their intimate fit and hygiene concerns)

This policy is strictly enforced to protect our community of customers.

How to Initiate a Return or Exchange

Follow these simple steps to start your return or exchange:

  1. Contact Us: Email our customer service team at [email protected] within the 15-day window. Include your order number and the reason for your request.
  2. Wait for Approval: Our team will review your request and, if approved, provide you with a Return Authorization Number (RAN) and shipping instructions.
  3. Ship the Item: Securely pack the item in its original packaging, include the RAN inside the package, and ship it to the address provided. We recommend using a trackable shipping method.
  4. Processing: Once we receive and inspect the returned item, we will process your refund or exchange within 5 business days.

Return Shipping Costs

The customer is responsible for return shipping costs unless the return is due to a defect or an error on our part (e.g., wrong item shipped).

Refunds: Timing & Method

Refunds will be issued to the original payment method used for the purchase. Please note that original shipping fees are non-refundable for returns not caused by our error.

  • Credit/Debit Cards (Visa, MasterCard, JCB): Please allow 5-10 business days for the refund to appear on your statement after we process it.
  • PayPal: Please allow 3-5 business days for the refund to appear in your PayPal account.

Exchanges

To exchange an item for a different size or color, please follow the standard return process outlined above. Once we receive your returned item, we will ship the replacement product to you free of charge, subject to availability.

Return Address

Please ship all returns to:

Georgia Boot Shop
316 Liberty Street
Dallas, US 75212

Need Help?

If you have any questions about our Shipping or Returns & Exchanges policies, don’t hesitate to reach out. We’re here to help.

Email: [email protected]
Mailing Address: Georgia Boot Shop, 316 Liberty Street, Dallas, US 75212

Thank you for trusting Georgia Boot Shop. We’re committed to ensuring your experience with us is as dependable and durable as our products.