FAQ

What types of footwear do you offer?

We specialize in durable, practical footwear for various needs. Our product range includes Boots, Dress Shoes, Hiking Boots & Shoes, Sandals, Slippers, Sneakers & Athletic Shoes, and Work Boots & Work Shoes. Each product is selected for its reliability and performance.

Are Georgia Boot Shop products suitable for outdoor activities?

Absolutely. Our Hiking Boots & Shoes and Work Boots are specifically designed to offer support, durability, and traction for outdoor adventures and demanding work environments.

Where do you ship to?

We proudly ship to most regions worldwide! However, we are currently unable to deliver to a few remote areas in Asia and some other locations. During checkout, you can enter your address to confirm availability.

What shipping options are available?

We offer two convenient shipping methods to balance speed and affordability:
– Standard Shipping ($12.95): Processed in 1-2 business days and delivered via DHL or FedEx within 10-15 business days after shipment.
– Free Shipping: For orders over $50, we offer free shipping via EMS. Processed in 1-2 business days, with delivery in 15-25 business days after shipment.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this number on the carrier’s website (DHL, FedEx, or EMS) to monitor your package’s journey.

What is your return policy?

We stand by our products. If you are not completely satisfied, we offer a hassle-free return policy within 15 days of receiving your item. Please ensure the product is in its original, unworn condition. For instructions, please contact our support team at [email protected].

Who pays for return shipping?

For returns due to our error or defective products, we will cover the return shipping costs. For other returns, the customer is responsible for the return shipping fees. Please contact us before initiating a return.

What payment methods do you accept?

To make your checkout process smooth and secure, we accept all major credit cards including Visa, MasterCard, and JCB. We also accept payments via PayPal.

Do I need to create an account to place an order?

While creating an account allows you to track orders and save preferences, you can absolutely check out as a guest. Either way, your shopping experience will be seamless.

How can I contact customer service?

Our friendly support team is always ready to help! You can reach us via email at [email protected]. We are based at 316 Liberty Street, Dallas, US 75212.